Bad service? Reliance Jio loses more than 11 million subscribers --- telecom news
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Reliance Jio lost about 11.1 million subscribers at the end of the September quarter
Reliance Jio’s customer base plummeted in the September quarter
According to ICICI Security, Geo recently fired a large number of inactive customers from their services. That is why the number of subscribers has decreased in the current quarter, according to the analyst firm. In fact, in the presence of inactive customers, Geo's average revenue per user continues to decline. Therefore, according to a highly planned plan, Ambani's company decided to cut off inactive customers, ICICI Securities said.
Meanwhile, Nitin Soni, senior director of Fitch Ratings, claims that Geo's customer revenue has already increased due to inactivity and exemption from customer service at relatively low cost. So Sony thinks that the company will follow the same path in the future as well.
It is true that saying goodbye to inactive customers will be beneficial for Geo in the long run. Moreover, the company does not want to increase the burden of inactive customers in any way before providing 5G services.
NTeote that Reliance Jio lags far behind Vi or Bharati Airtel in terms of number of active consumers. But keep in mind that the Ambani-owned company only provides 4G services. On the other hand, many customers are still covered by VI and Airtel's 2G / 3G services. As a result, in terms of revenue per customer, the rival Telco could not go far ahead of the two GEOs.
Moreover, the biggest thing is the arrival of JioPhone Next device as a new addition to the Geo smartphone family. The low-budget 4G device is expected to have a significant impact on Geo's customer growth in the future, the telecom community said.
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